The Parchment Leather Shipping Policy

Last updated: July 31, 2026

Production Lead Time

All products from The Parchment Leather are handmade to order after payment has been confirmed.

The estimated production lead time is stated on each product page and may change from time to time depending on the product, staffing availability, seasonal demand, and current order volume. The lead time shown on the relevant product page at the time your order is placed will apply to your order.

Production lead time is separate from shipping transit time. Shipping transit time begins only after production has been completed and the package has been accepted by the shipping carrier.

If additional information or confirmation is required to complete your order, production may be delayed until we receive your response.

Shipping Carriers

We primarily ship through Stallion Express and its shipping partners. The final-mile carrier may vary depending on the destination, service availability, and shipping method selected.

Estimated Standard Shipping Time

After the applicable production lead time has been completed and the package has been accepted by the shipping carrier, the carrier-provided estimated transit times for standard shipping are:

• Canada and the United States: approximately 8 business days

• Other international destinations: approximately 9–21 business days

Business days do not include weekends or public holidays.

These estimates are based on information provided by the shipping carrier and are not guaranteed. They do not include production lead time, customs clearance, or delays caused by weather, holidays, peak shipping periods, labour disruptions, remote-area service, carrier disruptions, or other circumstances beyond our reasonable control.

A preferred arrival date included in an order note or shipping request does not constitute a guaranteed delivery date unless it has been expressly confirmed by us in writing.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation containing the available tracking information.

Tracking updates may take time to appear after the package has been accepted by the carrier. If the package is transferred to a local or final-mile carrier, further tracking updates may be provided through that carrier’s website.

Shipping Costs

Shipping costs are calculated based on the destination, package weight and dimensions, and the shipping service selected. The applicable shipping charge will be displayed at checkout before payment is completed.

Original shipping charges are non-refundable after an order has been dispatched, except where required by applicable law or where the shipping issue was caused by an error on our part.

Customs Duties, Import Taxes and Other Charges

International orders may be subject to customs duties, import taxes, brokerage fees, handling charges, or other fees imposed by the destination country, customs authority, or shipping carrier.

Unless these charges are expressly shown and collected at checkout, they are not included in the product price or shipping charge and are the recipient’s responsibility.

Charges paid directly to customs authorities, governments, or shipping carriers cannot be refunded by The Parchment Leather. Customs procedures may also delay delivery beyond the carrier’s original estimate.

Shipping Address and Returned Packages

Customers are responsible for providing a complete and accurate shipping address when placing an order. Please review your address carefully before completing checkout.

Address changes cannot be guaranteed after an order has been placed and may not be possible after the package has been prepared or dispatched.

If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or unpaid customs or import charges:

• The original shipping charge and any customs, brokerage, return, or carrier charges will not be refunded.

• The customer will be responsible for any applicable return and reshipping costs.

• Any additional charges must be paid before the package can be shipped again.

• A returned-to-sender package is not considered an approved return or cancellation, as our products are handmade to order.

These conditions apply subject to applicable law.

Lost Packages

If your tracking has stopped updating for an unusual period, the package appears to be lost, or the package is marked as delivered but cannot be located, please contact us through the Contact Us form on our website.

We will contact the shipping carrier and open an investigation. The investigation process and response time are determined by the carrier.

Once the carrier confirms that the package has been lost, we will normally remake and resend the order according to its original specifications at no additional product cost. A refund will not normally be offered where a replacement can reasonably be provided, subject to applicable law.

Packages Damaged in Transit

If your package or product arrives damaged, please contact us promptly through the Contact Us form on our website. Include your order number, a description of the damage, and clear photographs of the product, shipping box, packaging materials, and shipping label.

Claims may be subject to verification or investigation by the shipping carrier. Please refer to our Return Policy for further information regarding damaged, defective, incorrect, or missing items.

Shipping Delays

We will make reasonable efforts to assist with tracking inquiries and carrier investigations. However, estimated delivery dates are not guaranteed, and we cannot be held responsible for delays caused by customs clearance, shipping carriers, weather, labour disruptions, public holidays, peak periods, or other circumstances beyond our reasonable control, to the extent permitted by applicable law.

Contact Us

If you have any questions about your shipment, please contact us through the Contact Us form on our website and include your order number.