Shipping policy
The Parchment Leather Shipping Policy
At The Parchment Leather, we are committed to providing you with the best possible shopping experience, which includes prompt and reliable delivery of your orders. We understand that receiving your products in a timely manner is essential, and we want to ensure transparency regarding our shipping process.
Shipping Carrier: We primarily use Stallion Express as our trusted shipping vendor. Stallion Express is known for its efficient and dependable services, allowing us to deliver your orders with care and precision.
Order Processing Time: Once your order has been placed and payment has been confirmed, our team will begin crafting your personalized, made-to-order items. Please allow for a processing time as per information stated in the product description before your order is ready for shipment. This processing time may vary depending on the complexity of the product and current order volume.
Shipping Timeframe: After your order has been crafted and prepared for shipment, you will receive a shipping confirmation email containing a tracking number. The estimated shipping timeframe is typically 1 - 2 weeks from the date of shipping, under normal circumstances.
Please Note: While we strive to meet the 1 - 2-week shipping timeframe, we want to emphasize that we do not have control over the time it takes for our shipping vendor, Stallion Express, to deliver your package. Various factors, including the destination and any unforeseen circumstances, may affect the final delivery time. However, rest assured that we will do our best to ensure your order is delivered to you as promptly as possible.
Tracking Your Order: You can track the status and location of your package using the provided tracking number. Stallion Express provides real-time tracking updates, allowing you to monitor the progress of your delivery.
Shipping Costs: Shipping costs are calculated based on the weight of your order, the destination, and the shipping method selected during the checkout process. The exact shipping cost will be displayed before you complete your purchase.
International Shipping: We offer international shipping for our valued customers around the world. Please be aware that international shipments may be subject to customs duties, taxes, and fees imposed by your country's customs authorities. The recipient is responsible for any additional charges incurred during customs clearance.
Shipping Delays: While we make every effort to ensure your order arrives within the estimated timeframe, unforeseen circumstances such as weather events, holidays, or other external factors may cause shipping delays. We appreciate your patience and understanding in such situations.
Contact Us: If you have any questions or concerns regarding your order's shipping status or if you encounter any issues with the delivery process, please do not hesitate to contact our Customer Support Team at theparchmentleather@gmail.com. We are here to assist you and ensure a smooth shopping experience.
Thank you for choosing The Parchment Leather for your personalized leather goods. We appreciate your trust in us, and we will continue to strive for excellence in delivering quality products to your doorstep.
Sincerely,
The Parchment Leather