Cancellation & Order Changes Policy

Last updated: July 29, 2026

Most items from The Parchment Leather are individually handmade and made to order in our small studio in Mississauga, Canada. After an order is placed, we may begin reserving leather and hardware, planning custom details or preparing components shortly afterwards.

Please carefully review the product details, colour, personalisation, estimated lead time and shipping information before completing your purchase.

Cancellation Requests

If you need to request a cancellation, please contact us as soon as possible at the.parchment.leather@gmail.com and include your order number.

Submitting a cancellation request does not guarantee that the order can be cancelled. A cancellation is only confirmed after you receive written confirmation from us.

If we have not reserved or prepared materials and production has not started, we may approve the cancellation.

Once materials have been reserved, ordered, prepared or cut—or once stamping, engraving, sewing, assembly or other production work has begun—the order can no longer be cancelled due to a change of mind.

In exceptional circumstances, we may agree to a partial cancellation after preparation or production has begun. Any approved refund may be reduced to cover materials, completed work and non-recoverable payment-processing costs, where permitted by law. We will confirm the refundable amount before processing the cancellation.

Personalised and Custom Orders

Personalised, engraved, modified and custom-made orders cannot be cancelled once the requested details have been confirmed or production has begun.

Customers are responsible for checking the spelling, characters, colours and other customisation details submitted with their order.

Please contact us immediately if you notice an error. We will do our best to assist, but changes cannot be guaranteed after production has started.

Missing or Incomplete Personalisation Details

Customers are responsible for providing complete and accurate personalisation details when placing an order.

If the required personalisation information is missing, incomplete or unclear, we will contact the customer using the email address provided with the order. Production may be paused until we receive the necessary information.

Failure to respond promptly will delay the production and shipment of the order. The original estimated ship date or requested arrival date may no longer apply. The Parchment Leather is not responsible for delays caused by missing information, incorrect contact details or a customer’s failure to respond.

Production will resume as soon as reasonably possible after all required information has been received and confirmed. Providing the missing details at a later date does not guarantee immediate completion or shipment.

Completed Orders

Once an item has been completed, it can no longer be cancelled or refunded due to a change of mind, even if it has not yet been packed or shipped.

Once an order has been shipped, it can no longer be cancelled as an order. Any concerns relating to damaged, defective, materially misdescribed or incorrectly supplied products will be handled in accordance with our Return and Refund Policy and applicable consumer laws.

Order Changes

Requests to change colours, personalisation, products, quantities, shipping addresses or other order details must be submitted as soon as possible.

Changes are not guaranteed and may result in additional charges or a revised production timeline. We will confirm any additional cost before proceeding.

If an address change affects the shipping destination, shipping service, taxes or customs arrangements, the customer may be required to pay the difference before the order is shipped.

Pre-orders and Payment Plans

Pre-orders remain subject to the same made-to-order cancellation terms described in this policy.

Cancelling or blocking a future instalment does not automatically cancel an order that has already been accepted or entered production. Please contact us directly so that we can review the order status and confirm any remaining payment obligations.

Lead Times and Requested Arrival Dates

The lead time shown on each product page is the estimated production time before the order is shipped from Canada. It does not include the carrier’s delivery time or possible customs delays.

Products may have different lead times. When several products are placed in the same order, they will normally be shipped together according to the product with the longest lead time.

If you need certain items to ship separately or arrive earlier, please contact us. Additional shipping charges may apply.

If you need an order by a particular date, please contact us before purchasing. We will do our best to assist, but requested arrival dates are not guaranteed unless expressly confirmed by us in writing.

If a significant production delay occurs, we will contact you to discuss the available options.

Approved Refunds

Approved refunds will be issued to the original payment method.

The time required for a refund to appear depends on the payment provider or financial institution. Currency-conversion differences and fees charged independently by banks, card issuers or payment providers are outside our control.

Cancellation by The Parchment Leather

If we are unable to fulfil an order, we will contact the customer and provide a full refund for the affected item and any applicable shipping charge paid for that item.

Statutory Consumer Rights

Nothing in this policy limits any consumer rights that cannot legally be excluded, including applicable rights relating to faulty, damaged, materially misdescribed or incorrectly supplied products.

Consumer rights may vary depending on the customer’s location.